Legal
Shipping Policy
Fast, discreet, tracked.
US Shipping
Orders placed before 2pm EST ship same day. Delivery in 2–5 business days via USPS Priority. Tracking is emailed on dispatch.
International Shipping
We ship to most countries. Transit typically 7–21 business days. Customer is responsible for local customs and import compliance.
Packaging
All orders ship in plain, discreet packaging with no external product branding. Temperature-sensitive items include cold packs.
Order Tracking
You will receive a tracking link by email when your order is dispatched. Track from /track-order.
Delayed or Lost Orders
Contact support@nexcellbiolabs.com if your order has not arrived within the expected window. We will investigate and replace or refund as appropriate.